How do I send feedback reports?

• If feedback reports are configured for your event and scoring has been completed, you will be able to send feedback reports to all attendees who completed the event.
• Before feedback reports can be sent out, scoring must be locked via the washup matrix. To do this, navigate to the washup matrix and click Lock. 

• Please note, this button will be disabled if scoring hasn't been completed. Host score overrides can be added if an assessor is unavailable.
• If a candidate did not attend the assessment centre, you will either need to delete them from the event or mark them as a dropout. Please see guide on how to mark an attendee as a dropout What do I do if an attendee drops out last minute or is a no-show?
• Once scoring has been locked, feedback reports can be scheduled by clicking the Schedule Feedback Reports button. Feedback reports will then be sent out 48 hours later.

• Feedback reports can be cancelled by clicking the Cancel Feedback Reports button. Rescheduling the feedback reports will restart the 48 hour time before they are sent.

• If scoring is unlocked during this 48 hours feedback reports will not be sent out. Once scoring is locked again you will need to re-click the Schedule Feedback Reports button to reschedule the feedback reports for 48 hours later.
• Please note, once feedback reports have been sent, it will not be possible to unlock scoring.